The problem, in your numbers
Missed calls are the most expensive thing in your shop
You paid for the marketing that made the phone ring. Then it rang at lunch, on a job, or after close. Don't take our number for it — set the sliders to your shop.
What's walking to your competitor?
Straight multiplication, your inputs — no funny math.
What a call sounds like
Listen in on the night shift
This is a sample run against our demo receptionist — scripted scenario, real system. Every caller hears in the greeting that it's an automated assistant. Emergencies get safety steps first, then a tracked human callback.
Then judge it yourself: the demo line is a live receptionist for a fictional shop. Ask for a weekend slot. Describe a fake emergency. Try to get it to quote a compressor swap.
“You've reached Demo Air & Plumbing — this is Riley, the automated assistant. How can I help?”
“Yeah, my AC quit and it's still 92 in the house. Can somebody come out?”
“I can get that scheduled right now. Is anyone in the home having a hard time with the heat — elderly folks or little ones?”
“No, we're alright. Just hot.”
“Glad to hear it. I've got tomorrow 9 to 11, or 1 to 3 — which works better? … 9 to 11 it is. Can I get your name and the service address?”
→ text to caller: confirmation + tech name
→ text to owner: “1 booked job, 1 msg, 0 emergencies”
Plans from $349/month
Flat monthly. No per-minute games, no contracts.
Four packages, one promise: judge us by the call log. First 30 days guaranteed — if you don't believe it paid for itself, you get the monthly fee back.
The short version
Live in about a week, nothing about your shop changes
Keep your number
Your line forwards to us only when you can't answer — after hours, overflow, or on-the-job. Callers get the same treatment either way: a fast, polite answer and a booked job.
Every call answered, every job sorted
The receptionist books appointments onto your calendar, captures complete job details, and flags true emergencies straight to your on-call tech — telling every caller up front it's an automated assistant. Gas smell or sparking panel? Safety instructions come first.
You see everything
Instant text summary of every call, plus a monthly one-page report: calls captured, jobs booked, revenue recovered. If it's not earning its keep, you'll know — and so will we.
Onboarding, day by day
From signed to answering in about a week
A 45-minute call, then we disappear
We collect your service area, your published prices (usually just the diagnostic fee), your calendar, your on-call tech's number, and how you define an emergency. That's everything we need from you.
Your receptionist gets built and drilled
We configure the agent to your shop and run it through a fixed test gauntlet — emergency triage, pricing traps, angry-caller handling, mumbled addresses. It doesn't take a real call until it passes every one.
You try to break it before your customers can
You get a private number to call and stress-test. Anything that feels off gets tuned that day. You approve go-live — not us.
Call forwarding flips on for the hours you choose
Most shops start with after-hours and weekends only, then add overflow during business hours once they've seen a week of logs.
The log lands in your texts
What rang, what booked, what needs a callback. Thirty seconds with your coffee.
What lands on your phone
You'll never wonder what happened overnight
| After-hours & overflow calls answered | — |
| Appointments booked | — |
| Emergencies flagged to on-call | — |
| Messages & callbacks captured | — |
| Est. revenue booked (your ticket × jobs) | — |
Fair questions
What every owner asks first
Will callers know they're talking to an AI?
Yes — Riley says so in the greeting, every call. We think hiding it is both wrong and bad business: what wins the caller over is getting helped at 9pm, not being fooled.
What happens when it gets confused?
It stops, apologizes once, takes a name and number, and flags the call PRIORITY — your phone buzzes with the details. It doesn't guess: prices, availability, and repair questions outside its script become a flagged callback with your number attached. Anyone who asks for a human gets the callback flow immediately.
What about real emergencies?
Gas smell or burning electrical? The caller is told to get out and call 911 or CPS Energy first — before anything else. Other emergencies get flagged straight to your on-call tech, and the system tracks the callback until it's made.
Am I signing a contract?
Month to month, cancel anytime. And the first 30 days are guaranteed: look at your first month's log, and if you don't believe it paid for itself, say so — you get the monthly fee back. Your call, not ours. We keep clients by the monthly report, not by a contract.
What do I have to change in my shop?
Nothing. You keep your number, your techs, your process. We set up call forwarding for the hours you choose, connect your calendar on the booking plans, and test it hard before it takes a single real call.
Does it work with my scheduling software?
Google Calendar out of the box; ServiceTitan, Housecall Pro, and Jobber through their calendar connections. If you run your schedule on a whiteboard, we'll set you up a simple shared calendar as part of setup — no extra charge, and it stays yours.
Pricing
Flat monthly. No per-minute games, no contracts.
Night Watch
- Answers the calls that would have gone to voicemail, day or night
- Takes the appointment request with their preferred day and time
- Name, number, address & problem, in your inbox before the call ends
- Safety steps first on gas, electrical & flooding emergencies
- Unlimited calls — no minute caps, no overages
You call back to confirm the time. Never Miss a Call checks your calendar and books it on the spot.
Get startedNever Miss a Call
- Everything in Night Watch
- Checks your live calendar and books the job while they're still on the phone
- The appointment is on your calendar before they hang up
- Every lead in your inbox the second the call ends
Full Front Office
- Everything in Never Miss a Call
- Instant follow-up on web, Google & Facebook leads
- We chase your open quotes until they answer
- Review requests after every job
- Reminders so booked jobs don't no-show
Ops Partner
- Everything in Full Front Office
- Invoice follow-up automation
- Dispatch notifications to your techs
- Owner dashboard & a monthly call to fix anything that isn't working
- For shops with 10+ employees
What setup buys
The one-time fee, itemized
- Your receptionist, built for your shop — greeting, service area, your diagnostic price, your emergency rules, your calendar. Not a template with your name pasted in.
- The full test gauntlet — emergency triage, pricing traps, interruptions, angry callers, bad connections. Run and passed before go-live, re-run after every change.
- Call forwarding and numbers configured — we handle the phone-company side; you don't touch a setting.
- Your test drive and tuning pass — a private line for you to break it on, and same-day fixes for anything that feels off.
- Calendar wiring (booking plans) — Google Calendar, ServiceTitan, Housecall Pro, Jobber, or a shared calendar we stand up for you.
You pay it once, and it's real work — which is why the 30-day guarantee covers the monthly fee, and the setup stays earned.
Who's behind this
Local, small, and picky on purpose
MissionLine is run by Andrew Petrowski, here in San Antonio — call or text me directly at (830) 328-3382 if you'd rather talk to the person than the robot. We work only with home-services shops — HVAC, plumbing, electrical — so every system we run was built for how your phone actually rings: the 6pm no-cool call, the Saturday slab leak, the "how much is a panel upgrade" tire-kicker.
We take on a handful of new shops each month so every one gets set up right, tested hard, and answered well. If we're at capacity, you go on a short waitlist rather than getting a rushed setup — that's a feature, not an apology.
How we operate
Three rules we don't bend
The robot always says it's a robot
Every caller hears it in the greeting. Hiding it is wrong, and it's also bad business — what wins callers over is getting helped at 9pm, not being fooled.
Safety before booking, every time
A gas smell or a burning panel gets "get out and call 911 or CPS Energy" before we capture a single detail. No booking flow is worth getting that order wrong.
Judged by the log, not the pitch
Every client gets the raw call log and a monthly one-pager. If the numbers don't make the case, we expect to be fired — that's what the 30-day guarantee is for.
Why "MissionLine"
The name on the badge
San Antonio is the city of missions — and this business does one thing: it holds the line on your phones. The logo is the two of those together: a mission parapet over a live call pulse. When you see it in your texts every morning, it means the night's calls got answered.
Your shop profile
Tell us about your shop — we build from this
Five quick fields and you're rolling — Andrew will be in contact within 1–2 business days to sort out the details (hours, service area, your rules) and schedule your setup. Nothing is billed until you've approved go-live.
Get a quote
Tell us about your shop
Fill this out and you'll hear back from a person — usually same day, always within one business day. Or skip the form: call the demo line at (830) 327-0616, then email andrew@missionlineai.com.
We use what you send here to reply to you about MissionLine — nothing else. No lists, no spam, no reselling your info.
Prefer the phone?
Two numbers, pick your style
The robot: (830) 327-0616
The live demo receptionist, 24/7. Try to stump it — ask for a Saturday slot, describe a fake emergency, fish for a repair quote it shouldn't give.
The human: Andrew Petrowski
Call or text (830) 328-3382, or email andrew@missionlineai.com. Straight answers, no pressure — if we're not a fit, we'll say so.